This deal is exclusive to households with smart meters installed. Households with smart meters may also opt in for this plan, but should note there is a sign-up fee. Households without a smart meter are automatically signed onto the Home Plan Tariff. Synergy says this plan is straightforward and is designed for busy people and families. This is a flat rate plan, which means the same rate applies regardless of the season or time of day. There is also a special product for customers that run a business from home. Synergy has two electricity deals for residential customers – the Home Plan (A1) Tariff and Midday Saver. Get the information you need about self-reading your meter via the Synergy website. Customers who live in regional areas where access to meter reads are limited, can conduct a self-reading. It’s important to note that Western Power is responsible for reading electricity meters on the SWIS network. Alternatively, customers can arrange for small installments to be direct debited out of their account, rather than paying large quarterly lump sums. Synergy customers can pay their energy bills online, BPAY, over the phone or at the post office. To use My Account, customers will need to register on the Synergy website. There’s virtually no reason for you to directly contact your energy company again. With My Account, customers can manage their bills, update account information, view and compare electricity usage, apply for concessions and much more. Synergy has made things simple for customers with its online My Account management tool. Synergy ‘My Account’ and how to pay bills Most residential customers will therefore not be able to sign up to a gas plan with Synergy, leaving a few options: AGL, Alinta Energy, Kleenheat, Origin Energy, Perth Energy and Simply Energy. Synergy is only permitted to supply natural gas to households that use more than 180GJ. It is a different story when it comes to natural gas in WA, however. Non-SWIS customers or SWIS customers using more than 50MWh per year are classed as ‘contestable’ and can choose their retailer from the limited options available. That means almost all residential properties are connected to Synergy, along with most small businesses. A customer is considered non-contestable if it uses less than 50MWh of electricity per year. Synergy is the only electricity retailer for non-contestable customers on the SWIS.
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